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Technology Support
Technology Support focuses on ensuring your applications and other technologies work as expected. A function typically performed by the IT department of the organization or by outsourced services.
Companies that have a centralized model face the challenge of business units competing within the organization for assistance by a finite pool of IT resources who may not always have the necessary depth of business knowledge.
If you are resolved to develop internal Technology Support capabilities, we can supplement your execution requirements and ensure you have a thorough understanding of IT standards and processes and stay aligned.
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Who would benefit from Technology Support services?
Supply Chain organizations seeking to build an internal Technology Support team that is readily available with the necessary depth of business knowledge, and that can communicate and liaise with IT in technical terms.
Our Approach?
We help you stand up an in-house team with the right mix of skills to take on the following responsibilities:
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Technology Administration
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Issue troubleshooting and triage
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User Support (Systems, Tools, Reports, etc)
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User Training
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Support special initiatives